Getting started
I'm not good with computers. Is that a problem?
Not at all. Most of our customers aren't. If you can send a message, you can work with us. After a quick verification step at the start, you just describe what you want in plain words and we take care of the design, the hosting and the updates.
Will I need to sign in or verify anything?
Yes, briefly. Before we build, we send a short email to gather your details and confirm the business and website are yours. To launch on your own web address, you may need to sign in once to where your domain is registered, and we'll walk you through it. After that, you don't need to edit anything yourself.
How fast is it?
Fast. Once your deposit is in, a first look at your new homepage is usually ready within the hour if you have a current website, Instagram or Facebook page we can pull your details from. Starting from scratch? It's usually ready within an hour of you sending us your details. Polishing it and launching depends on your site and how quickly you review. Any timeline we give is an estimate, not a guarantee.
How many changes can I ask for before launch?
Up to five full rounds of revisions. Send each round as one list and we'll make all of those changes together. Fixing anything we got wrong never counts as a round. New pages or features are quoted separately, and after launch, small updates are covered by your care plan.
Will a new website get me more customers?
We can't promise that, and nobody honest can guarantee leads, rankings or traffic. What we do promise: a modern site that shows your services, hours and contact details clearly on a phone, plus an easy way to keep it current.
Is my business a good fit?
We're best for local and service-area businesses that need a clear, good-looking site they can keep current. We're not the right choice for franchises and chains, big online stores, custom web apps, or anyone shopping for guaranteed leads. We work remotely, so where you're located is rarely a problem.
Price and payment
What does “starting at $249” mean?
No redesign costs less than $249. Bigger or more complex sites cost more, based on the job. The rebuild matches roughly the size of your current site, and extra pages or features are quoted separately. You always get a clear quote before you pay anything.
How does payment work?
A 50% deposit starts the build, and the balance is due before your new site goes live. We send you a personal checkout link, and payments run securely through Stripe. If you don't love the redesign and reject it before launch, your deposit comes back.
Do I have to pay monthly?
To keep your site on our hosting, yes. The redesign fee pays for building your site, not hosting it forever. Hosting is included with any care plan (from $9.99 a month) or with Host-only ($6.99 a month). Prefer to host it yourself? Ask for an export of your site files.
Updates and care plans
What counts as a small update?
Changes to details on pages you already have: hours, specials, prices, photos, staff and short text. New pages and bigger redesigns are quoted separately. Unused updates don't roll over to the next month.
How do I send an update?
By chat or email on every care plan, and by text on the Storefront care plan or higher. Just describe the change in everyday words, like “add our holiday hours” or “swap the top photo.” Each request becomes one ticket, so nothing gets lost.
Who makes the changes?
Your AI site assistant. You tell it what you want in everyday language, and it updates your site, usually in minutes. That's how we keep care plans this affordable. If something isn't quite right, just say so and it will fix it. And if it gets something wrong, that's on us, not your plan.
When does an update count against my plan?
Only when you're happy with it. When you send a request, we set aside one update from your plan, make the change, and ask if it looks right. It's used once you confirm, or automatically if we don't hear back within 72 hours (we'll nudge you at about 24). Until then, we keep revising the same ticket at no extra cost. Questions we ask before the first change don't count, and if you cancel the request before we make it, nothing is used.
What if something needs fixing after I confirm?
Tell us within 7 days and we'll fix it on the same ticket at no extra cost. After that, just send it as a new request. And if we got something wrong, we fix it on us, without using another update.
Ownership and cancelling
Do I own my website?
Yes. You own the custom work we build for your business, and your web address stays yours. While you're on a care plan, on Host-only, or in the grace period after cancelling, you can ask for an export of your site files at no charge.
What happens if I cancel care, or a payment fails?
Care ends at the close of your billing period, and updates stop then. Your site stays live for 30 days with no edits. In that window you can renew, switch to Host-only, or take your files elsewhere. A failed payment is treated the same way while you sort out billing. If nothing changes after the 30 days, we may take the site offline and keep an archive for about 90 days in case you come back. Your web address stays yours, though you may need to update its settings.
What is Host-only?
Host-only keeps your site live on our hosting for $6.99 a month. It doesn't include chat, texting or edits. Need changes again? Move back to a care plan anytime.
If I cancel care later, is the redesign refunded?
No. Cancelling care doesn't refund the redesign fee for a finished, launched site. The deposit refund applies only if you reject the redesign before launch.
